Privacy Policy

Privacy Policy

Solutions by Trio Ltd t/a Trio

Effective Date: 2 July 2026

Introduction

Solutions by Trio Ltd, trading as Trio, is committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us by telephone or email, request a quotation, purchase our services, or otherwise interact with us.

We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Who We Are

Solutions by Trio Ltd t/a Trio

Company Registration Number: 11092703

Registered Office:

Solutions by Trio Ltd t/a Trio
123 Cross Lane East, Gravesend Kent DA12 5HA

Trading Address:

Solutions by Trio Ltd t/a Trio
The Office, Gills Farm, Gills Road, South Darenth Kent DA4 9LE

Email:
info@triofsn.co.uk

Telephone:
01322 477176

What Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name
• Company name
• Job title
• Business or home address
• Email address
• Telephone number
• Mobile number

Business Information

• Company registration number
• VAT number (where applicable)
• Site addresses
• Purchase order information
• Contract information

Financial Information

• Billing details
• Payment information
• Credit account information
• Transaction history

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Cookies and similar technologies

Service Information

When providing our services we may also collect:

• Fire safety asset information
• Site plans and drawings
• Maintenance records
• Compliance documentation
• Service reports
• Photographs of equipment or installations
• CCTV images where relevant to our work
• Correspondence relating to projects or support requests

How We Collect Your Information

We collect information:

• When you contact us by telephone, email or through our website
• When you request a quotation
• When you become a customer
• During surveys, installations and maintenance visits
• Through cookies and website analytics
• From publicly available sources such as Companies House
• From third parties acting on your behalf
• From contractors or business partners where appropriate

How We Use Your Information

We use your information to:

• Provide quotations
• Deliver our products and services
• Install, inspect, service and maintain fire and security systems
• Manage customer accounts
• Produce certificates and compliance documentation
• Arrange engineer visits
• Respond to enquiries
• Process payments
• Manage contracts
• Improve our services
• Meet our legal and regulatory obligations
• Detect and prevent fraud
• Maintain business records
• Respond to emergencies relating to life safety systems
• Send service reminders and important compliance notifications

Where required, we rely on one or more lawful bases under UK GDPR, including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

Marketing Communications

We may occasionally contact you regarding:

• New services
• Product updates
• Regulatory changes
• Fire safety guidance
• Planned maintenance reminders
• Company news
• Promotional offers

Where legally required, we will obtain your consent before sending marketing communications.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at info@triofsn.co.uk

Service notifications relating to existing contracts will continue where necessary to fulfil our contractual obligations.

Who We Share Your Information With

We never sell your personal information.

We may share your information where necessary with trusted organisations including:

• Payment providers
• IT service providers
• Cloud software providers
• Monitoring centres
• Equipment manufacturers
• Approved subcontractors
• Professional advisers
• Accountants
• Insurers
• Legal advisers
• Regulatory bodies
• Government authorities where required by law

All third parties processing data on our behalf are required to maintain appropriate security measures and comply with applicable data protection legislation.

Data Security

We take the security of your information seriously.

Appropriate technical and organisational measures are in place to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures include secure cloud systems, encrypted communications where appropriate, access controls and regular security reviews.

If you believe your information has been compromised, please contact us immediately.

How Long We Keep Your Information

We retain personal information only for as long as necessary.

Retention periods are based upon:

• Legal requirements
• Regulatory obligations
• Accounting requirements
• Contractual obligations
• Legitimate business needs

When information is no longer required it will be securely deleted, destroyed or anonymised.

Your Rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict processing of your information
• Object to certain types of processing
• Request transfer of your data (data portability)
• Withdraw consent where processing is based upon consent

To exercise any of these rights please contact:

info@triofsn.co.uk

CCTV, Photographs and Site Images

During surveys, installations and maintenance visits we may take photographs of equipment, installations or defects for operational, compliance and evidential purposes.

Where possible these photographs will avoid identifying individuals.

If identifiable individuals are captured, the images will be processed in accordance with this Privacy Policy.

Cookies

Our website uses cookies to improve functionality, enhance user experience and analyse website performance.

Before placing non-essential cookies on your device we will ask for your consent through our cookie banner.

You can manage or withdraw your cookie preferences at any time through your browser settings.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their individual privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on our website with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your information, please contact us:

Solutions by Trio Ltd t/a Trio

Company Registration Number: 11092703

Registered Office:

Solutions by Trio Ltd t/a Trio
123 Cross Lane East, Gravesend Kent DA12 5HA

Trading Address:

Solutions by Trio Ltd t/a Trio
The Office, Gills Farm, Gills Road, South Darenth Kent DA4 9LE

Email:
info@triofsn.co.uk

Telephone:
01322 477176

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113